Zengarden Privacy Policy

Last Updated: 17 April 2026

Zengarden is committed to protecting your privacy while maintaining full transparency about how your data is handled. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data. We may use the terms emotional health and mental health interchangeably for branding purposes. By using Zengarden, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Basic Data

  • Name
  • Age
  • Gender
  • Contact Information (e.g., email address)

Purpose: To create and manage your account and communicate with you.

1.2 Mental Health & Personal Data

  • Therapy goals
  • Mental health history
  • Current challenges
  • General life context

Purpose: To generate structured insights, reports, and personalized recommendations.

2. How We Collect Information

  • During onboarding and account creation
  • Through your interaction with our AI systems
  • Through affiliated psychologists/mentors (only with your consent)

3. How We Use Your Data

We use your data strictly for the following purposes:

  • To provide and improve Zengarden's services
  • To generate personalized reports and insights
  • To enhance user experience and platform functionality
  • To communicate important updates and support responses

Anonymized Usage Metrics: We may maintain aggregated counts of platform usage activities, including but not limited to the number of sessions conducted and tests completed. This information is collected and processed in a fully anonymized and non-identifiable manner, and cannot be linked back to any individual user or their personal data. These metrics are used solely for internal analytics, respective educational institution's analytics, performance evaluation, and service improvement.

We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your data based on:

  • Consent: When you explicitly agree to provide data
  • Legitimate Interest: To improve our services, provided your rights are not overridden
  • Legal Obligation: When required by law

5. Data Sharing

Your data is shared only in the following cases:

5.1 With your educational institution

  • Basic Data: Shared when you opt into services
  • Sensitive Data: Shared only with explicit consent

5.2 Legal Compliance

  • When required by law or government authorities

5.3 Service Providers

  • Trusted third-party providers (e.g., hosting, analytics)
  • Bound by strict confidentiality agreements

6. Data Security

We implement industry-standard security measures, including:

  • Encryption of sensitive data
  • Access control mechanisms
  • Secure cloud infrastructure

However, no system is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

7. Data Retention

  • Data is retained only as long as necessary for service delivery and legal compliance
  • After this period, data is either deleted or anonymized

8. Your Rights

You have the following rights:

  • Access your data
  • Correct inaccurate data
  • Request deletion ("Right to be Forgotten")
  • Object to processing
  • Request data portability

To exercise your rights, contact: admin@zengarden.co.in

9. Account Control & Deletion

  • You may delete your account at any time
  • Upon deletion, all associated personal data will be removed unless legally required otherwise

10. Cookies & Tracking

Zengarden does not use cookies or tracking technologies for user profiling.

11. Third-Party Services

Zengarden may integrate third-party tools. These services operate under their own privacy policies, and we encourage you to review them.

12. International Data Transfers

If you use services across regions, your data may be transferred internationally. We ensure such transfers comply with applicable data protection laws.

13. Limitation of Liability

To the maximum extent permitted by law:

  • Zengarden shall not be liable for indirect, incidental, or consequential damages
  • We are not responsible for data breaches caused by factors beyond our reasonable control (e.g., hacking, user negligence)
  • Users are responsible for maintaining the confidentiality of their account credentials

14. Platform Use Disclaimer

  • Zengarden provides AI-generated insights and does not replace professional medical advice
  • Users are advised to consult qualified professionals for clinical decisions

15. Data Breach Protocol

In the event of a data breach:

  • We will take immediate steps to contain and investigate
  • Affected users will be notified where required by law

16. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to users.

17. Contact & Grievance Redressal

For any concerns, questions, or complaints:

We aim to respond within a reasonable timeframe.

18. Consent

By using Zengarden, you:

  • Agree to this Privacy Policy
  • Consent to the collection and use of your data as described

Zengarden — Your Emotional Headquarters, Built on Trust.